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Frequently Asked Questions


FrockMania hopes you find this section helpful. We have tried where possible to anticipate your questions. If you have any other questions or comments, please do not hesitate to contact us.

 

How do I know if my order was placed correctly?  When you place an order with us, you will receive a confirmation email from FrockMania which contains your order details. You should keep this email safe. We will need your order details to identify and solve any further queries. 

Why I didn’t receive any order confirmation email? The confirmation email is sent automatically after you placed an order. If you didn’t receive the confirmation email, your mailbox may be full or treating our emails as spam or junk. So it’s a good idea to check your spam and junk folders.

The item I want is sold out. Will you be getting more? In these case, please, contact us and we will let you know about the next availability of the item(s) you want.

Can I cancel/change my order? If you made a mistake and would like to change/cancel an order, no problem! Please contact us as soon as possible and we will make any necessary changes.

What cards can I use to shop at FrockMania? We accept all major Credit & Debit Cards, Visa, MasterCard, Laser.

When is my credit card charged? Your credit card is charged the moment you successfully place an order.

Are my details secure and private? Yes. We respect and guard your privacy. Like you we are very determined to ensure security in internet transactions. We dont keep credit card details and never share it with any third parties. Your Credit Card information is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted best industry standards. Please follow this link for more detailed information on Our Privacy Policy

How long does the delivery take? FrockMania provides free next day nationwide delivery for all orders placed before 12 noon. 

What should I do if I receive faulty goods? In the unlikely event of you receiving a faulty item and would like a refund, please state the fault on your returns note and include it inside the returned package. We will then examine the returned product and send you a confirmation email.

What is your Returns Policy? As with most items purchased online, you have 14 calender days in which to return unwanted items. At FrockMania we believe customers should have the opportunity to try on their purchase at home in order to make sure they are completely happy with their purchase. If you are not completely certain which size will suit you, you can of course order two dresses and send us back the one that doesn’t suit. You will receive a refund on approved returns within 10 working days. Please notice that all items need to be returned in their original condition, with all labelling intact and free from stains, makeup and/or any odours. 

Can FrockMania refuse to accept returned items? Yes. Unfortunately there are rare occasions when it is not possible to accept returned items. Where goods are NOT in their original condition, where items returned are stained, marked or contain odours, & where labelling is clearly not intact, then it may not be possible to accept those items back. 

How do I return something to you? Please click on this link for full details on How to Make a Return.

How will I know if my returned item has arrived? After receiving your return, we will check that they are in their original condition and send you an email confirming your return has been received. The refund will automatically be issued to the card you used to place the original order. This can take between 5 – 10 days to show on your bank/credit card account. How quickly you receive the refund into your account often depends on your bank/card issuer.